Site logo Shivam Gupta

Hi, I'm Shivam

Leading and shaping Salesforce teams, enterprise architecture, and delivery execution.

What I'm Up To

Current responsibilities, focus areas, and the kind of Salesforce work I actively shape.

Current Role

Salesforce Solution Architect based in Salt Lake City, Utah.

  • Leading enterprise Salesforce architecture, delivery planning, and scalable platform design for fintech and enterprise programs.
  • Driving adoption of AI-enabled development, automation frameworks, and modern engineering practices within Salesforce ecosystems.

Current Projects

Enterprise programs I'm contributing to now.

  • Leading architecture and delivery strategy for US-based fintech platforms, focusing on scalable Salesforce implementations and enterprise governance.
  • Designing AI-enabled development workflows using tools such as Codex, Claude, and modern AI agents to accelerate Salesforce engineering and solution delivery.

Learning

Areas I'm actively expanding.

  • Agentforce architecture and enterprise rollout patterns
  • AI-assisted Salesforce delivery operating models
  • High-performance team structures for platform engineering
Portrait of Shivam Gupta
Shivam Gupta Salesforce Solution Architect Salt Lake City, Utah

I'm a Salesforce architect focused on building systems that are practical to deliver and maintain. My experience spans Experience Cloud, Sales Cloud, Service Cloud, Health Cloud, integrations, identity, CI/CD, security design, Apex engineering, and implementation leadership.

I usually work where requirements need architectural structure, delivery plans need realism, and teams need patterns that reduce rework across development, testing, deployment, and support.

Experience Cloud Service Cloud Sales Cloud Health Cloud Integration Architecture CI/CD Agentforce Codex Claude.ai
10+ Years Experience
9+ Years in Salesforce
13 Salesforce Credentials
4 Core Industries Served

Languages

Apex JavaScript SOQL SOSL HTML CSS

Frameworks

LWC Aura Flows Platform Events REST APIs Experience Builder Agentforce

Clouds

Experience Cloud Sales Cloud Service Cloud Health Cloud

Tooling

Copado Git Salesforce CLI Data Loader VS Code

Practices

Architecture Review Release Governance Security Design Test Strategy

Domains

Fintech Banking Healthcare Pharmaceuticals

Professional Experience

Persistent logo

Persistent Systems Inc

Project Lead / Salesforce Solution Architect
May 2021 - Present · Salt Lake City / USA
Accenture logo

Accenture

Sr. Salesforce Developer
Sep 2019 - May 2021 · Hyderabad / India
Infosys logo

Infosys

System Engineer / Technology Analyst
Dec 2015 - Sep 2019 · India

Featured Projects

A collection of work that reflects architecture thinking, technical depth, and implementation focus.

Fintech Salesforce Architecture

Architecture and delivery execution support for a Salesforce program with complex solution planning needs.

Architecture Delivery Salesforce
  • Lending platform workflows
  • Requirement-to-design alignment
  • Secure integrations with financial systems
  • Scalable enterprise architecture

Salesforce Platform Automation Framework

Reusable frameworks and automation patterns for building scalable Salesforce solutions.

Sales Cloud Force.com LWC/Aura Apex
  • Apex service architecture
  • LWC reusable components
  • Deployment and release structure

Service Cloud Case Automation

Case-centric delivery work spanning assignment logic, Email-to-Case, web-to-case, and repeatable release cycles.

Service Cloud Case Management Automation
  • Worked across more than eight releases
  • Reusable Apex services and test coverage
  • Maintainable support-oriented solution design

Salesforce Agentforce Architecture

Designing architecture patterns and implementation frameworks for Salesforce Agentforce adoption in enterprise environments.

Agentforce Architecture SEO
  • AI-assisted development workflows
  • Architecture guidelines for Salesforce teams
  • Implementation playbooks

AI-Driven Salesforce Development

Using tools like Codex, Claude, and AI agents to accelerate Salesforce development and architecture design.

AI Salesforce Documentation
  • AI prompt frameworks
  • Governance, security, and operating model
  • Development automation

Salesforce Writing and Resources

Knowledge assets built for real project teams: blogs, playbooks, implementation guides, and technical articles.

Knowledge Playbooks Guides
  • Production-ready web documentation
  • Architecture-first content strategy
  • Resource hub for delivery teams

Let's Work Together

I'm always interested in hearing about new Salesforce programs, architecture problems, and implementation ideas.